Technical Support Engineer
Technical Support
On site
Limassol, Cyprus
Squared Financial is seeking an experienced Technical Support Engineer to join our Operations Team.
Squared Financial is one of the leading financial institutions specializing in Forex/CFDs trading.
We create a friendly & supportive business environment, with solid foundations, genuine guidance and ample opportunity. Where everyone is respected and treated fairly, where decision making is based on goals and plans and where both teamwork and initiative are greatly appreciated and rewarded.
Responsibilities
- Manage and maintain trading platforms (MT4 / MT5)
- Manage and maintain aggregation engines (XCore / FXCubic / Centroid / OneZero)
- Manage and maintain 3rdparty solutions (CRM / MAM / PSP)
- Provide 2nd level of technical support (internal / external)
- Manage and execute technical onboarding of clients (Professional and API)
- Work closely with the IT department to manage and maintain the Trading Platform Infrastructure
- Work closely with the Dealing department to deliver trading solutions based on business requirements
- Work closely with the Backoffice department to manage and maintain CRM and Payment Solutions
- Document internal facing digital content on trading ecosystem supporting the Companies products and offerings as well as internal training material where necessary
Experience and Qualifications
- 2 years experience within the FX and/or FinTech industries
- Proven working knowledge of MT4 and MT5 trading platform
- Proven working knowledge of at least one of the following aggregation engines: PrimeXM / FXCubic / Centroid / OneZero
- Proven working knowledge of FIX API and FIX protocol
- Above average computer knowledge and technical skills
- Strong written and verbal communication skills, ability to clearly document complex bugs and the steps to reproduce
- Skilled in multi-tasking and strong attention to details
- Use of multiple systems/applications at once
- Analytical and troubleshooting skills
What we offer
- Competitive remuneration package based on qualifications and experience
- Flexible working environment
- Flexible working hours
- Company lunch on Fridays
- Referral Bonus Scheme
- On-going team building & corporate events
- Development opportunities in a fast-growing environment
- Participation in the Company’s Medical Scheme & Pension Plan from first day of employment
- Participation in the Company’s Group Discount Scheme
- Continuous personal development and international training opportunities
Squared Financial offers equal employment opportunities for all job seekers. Encouragement of equality and of equal opportunities is a fundamental priority of our company during the interview selection process and during employment.
